PRIVACY POLICY
Association of Business Service Leaders Kosovo (ABSL Kosovo)
Privacy and the protection of personal data are important to ABSL Kosovo. We are committed to processing personal data lawfully, fairly, transparently and securely.
This Privacy Policy explains what personal data we may collect through our website, membership activities, events, communications and other activities; why we process such information; how it may be used and shared; how long we retain it; and the rights available to individuals whose personal data we process.
This Privacy Policy applies to the ABSL Kosovo website at absl-ks.com, as well as to personal data processed in connection with our membership, partnerships, events, research, communications and other activities.
1. DEFINITIONS
For the purposes of this Privacy Policy:
ABSL Kosovo, ABSL, Association, we, us or our means the Association of Business Service Leaders Kosovo.
Website means the ABSL Kosovo website available at absl-ks.com.
Personal Data means information relating to an identified or identifiable individual.
Contact Data may include your first and last name, email address, telephone number, organization/company, job title and other professional contact information that you provide to us.
Members means companies or other entities that have been accepted as members of ABSL Kosovo in accordance with the Association’s applicable membership procedures.
Partners means organizations, institutions, companies or other entities with which ABSL Kosovo cooperates.
Service Providers means organizations or individuals providing services to ABSL Kosovo, including IT, website hosting, communications, accounting, event management and other professional services.
You or Your means any individual whose personal data is processed by ABSL Kosovo.
2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?
The controller responsible for processing your personal data is:
Association of Business Service Leaders Kosovo (ABSL Kosovo)
Website: absl-ks.com
Email: [email protected]
If you have questions regarding this Privacy Policy, the processing of your personal data or your data-protection rights, you may contact us at [email protected].
3. WHAT PERSONAL DATA DO WE PROCESS AND WHY?
ABSL Kosovo may process personal data in connection with its activities, including membership, partnerships, events, research, communications, newsletters and operation of the ABSL Kosovo website.
3.1 Members, Partners and Organizations Cooperating with ABSL Kosovo
When your company or organization is a Member, Partner, potential Member, potential Partner, service provider or otherwise cooperates with ABSL Kosovo, we may process personal data relating to representatives, employees and other contact persons.
This information may include:
- first and last name;
- professional email address;
- telephone number;
- company or organization;
- job title and professional role;
- professional interests;
- information relating to your involvement with ABSL Kosovo;
- correspondence and other information necessary for our cooperation.
We may use this information to:
- manage membership applications and membership relationships;
- communicate with Members and Partners;
- coordinate activities and initiatives;
- organize meetings, working groups and networking activities;
- implement agreements with Members, Partners and service providers;
- send invitations to events, meetings and other ABSL Kosovo activities;
- provide relevant information about the business services sector;
- facilitate cooperation among Members and Partners;
- conduct research, surveys and sector analysis;
- administer the Association’s activities; and
- maintain appropriate business and professional relationships.
4. NEWSLETTER AND COMMUNICATIONS
You may choose to subscribe to the ABSL Kosovo newsletter through our website.
When you subscribe, we may collect:
- your name;
- your email address;
- the date of subscription; and
- technical information necessary to record and manage your subscription.
We use this information to provide you with communications concerning:
- ABSL Kosovo news;
- developments in Kosovo’s business services sector;
- research and sector insights;
- ABSL Kosovo events and conferences;
- networking opportunities;
- projects and initiatives;
- membership-related information;
- publications and reports; and
- other relevant ABSL Kosovo activities.
Subscription to our newsletter is voluntary.
By submitting the newsletter subscription form and providing the required consent, you request to receive electronic communications from ABSL Kosovo.
You may withdraw your consent and unsubscribe at any time. Where an unsubscribe function is available in an email, you may use that function, or you may contact us directly at:
Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
5. WEBSITE FORMS AND COMMUNICATION WITH US
When you contact ABSL Kosovo through our website, email or an online form, we may process the information you provide.
This may include your:
- name;
- email address;
- telephone number;
- organization;
- job title;
- subject of inquiry; and
- content of your message.
Providing personal information through our forms is voluntary. However, if you do not provide information necessary for us to respond to your request, we may be unable to process your inquiry.
We use this information primarily to communicate with you and respond to your request.
6. EVENTS, CONFERENCES AND MEETINGS
When you register for or participate in an ABSL Kosovo event, conference, workshop, webinar, networking event or other activity, we may process information including:
- your name;
- contact information;
- company or organization;
- job title;
- registration information;
- attendance information;
- professional interests; and
- other information necessary for organizing the event.
Where clearly communicated to participants, ABSL Kosovo events may also be photographed, filmed or otherwise recorded.
Photographs and audiovisual materials may be used for documentation, communication and promotion of ABSL Kosovo’s activities, including through our website, reports, newsletters and social media channels, subject to applicable requirements and appropriate notices or consent where required.
7. RESEARCH, SURVEYS AND SECTOR INSIGHTS
As an industry association, ABSL Kosovo may conduct surveys, research and analysis concerning the business services sector.
Where such activities involve personal data, we seek to limit the information collected to what is necessary for the relevant research purpose.
Where appropriate, research findings may be aggregated or anonymized before publication so that individual respondents cannot reasonably be identified.
8. INFORMATION COLLECTED THROUGH OUR WEBSITE
When you visit absl-ks.com, certain technical information may be collected automatically.
Depending on the configuration of our website and hosting services, this may include:
- IP address;
- browser type;
- operating system;
- device information;
- date and time of access;
- pages visited;
- referring website;
- approximate technical location information; and
- information concerning how visitors interact with our website.
We may use this information to:
- operate and administer the website;
- maintain website security;
- identify and resolve technical problems;
- understand how visitors use our website;
- improve website functionality and content; and
- produce aggregated website statistics.
9. COOKIES
The ABSL Kosovo website may use cookies and similar technologies.
Cookies are small files stored on your device when you visit a website. They can help websites function correctly, remember certain preferences and provide information about how visitors interact with the website.
Depending on the technologies implemented on absl-ks.com, cookies may be used for:
- essential website functionality;
- security;
- remembering user preferences;
- website performance;
- audience measurement and analytics; and
- improving website content and user experience.
Where required, visitors will be provided with an opportunity to manage their cookie preferences.
You may also control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
10. WHERE DO WE OBTAIN PERSONAL DATA?
In most cases, we receive personal data directly from you.
For example, you may provide information when you:
- subscribe to our newsletter;
- contact ABSL Kosovo;
- register for an event;
- participate in a survey;
- apply for or manage membership;
- represent a Member or Partner organization;
- participate in ABSL Kosovo meetings or initiatives; or
- otherwise communicate or cooperate with us.
In a professional context, we may also receive your business contact information from:
- your employer or organization;
- ABSL Kosovo Members or Partners;
- professional networks;
- event organizers;
- publicly available company websites;
- professional networking platforms; or
- other legitimate publicly available sources.
11. WITH WHOM MAY WE SHARE PERSONAL DATA?
ABSL Kosovo does not sell your personal data.
Where necessary for our activities, personal data may be processed by or shared with trusted organizations providing services to ABSL Kosovo, including:
- website hosting and IT providers;
- email and newsletter service providers;
- event-management providers;
- communications and marketing providers;
- professional advisers;
- accounting or administrative service providers;
- research providers; and
- other contractors necessary for the operation of ABSL Kosovo.
Personal data may also be shared with competent public authorities where disclosure is required by applicable law.
Where third-party service providers process personal data on our behalf, we seek to ensure that appropriate data-protection and confidentiality safeguards are in place.
12. INTERNATIONAL DATA TRANSFERS
Some digital services used by ABSL Kosovo may involve the processing or storage of information outside Kosovo.
Where personal data is transferred internationally, ABSL Kosovo will seek to ensure that appropriate safeguards are applied in accordance with applicable data-protection requirements.
13. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
ABSL Kosovo retains personal data only for as long as reasonably necessary for the purpose for which it was collected and in accordance with applicable legal, contractual and administrative requirements.
The appropriate retention period depends on the nature of the information and the purpose for which it is processed.
For example:
Newsletter data may be retained for as long as you remain subscribed. If you unsubscribe, your information will no longer be used to send newsletter communications, subject to any limited retention necessary to record and respect your opt-out request.
Membership and partnership information may be retained for the duration of the relationship and afterwards where reasonably necessary for administrative, legal or accountability purposes.
Event information may be retained for a reasonable period following the event for administration, reporting and documentation.
Website technical information is retained according to the configuration and retention periods of the relevant website, hosting and analytics systems.
14. YOUR PERSONAL DATA RIGHTS
Subject to applicable data-protection legislation and any relevant legal limitations, you may have the right to:
Access your personal data
You may request information about whether ABSL Kosovo processes your personal data and request access to that information.
Correct your personal data
You may request correction of inaccurate or incomplete personal data.
Request deletion
You may request deletion of your personal data where there is no longer a lawful reason for us to retain or process it.
Restrict processing
In certain circumstances, you may request that the processing of your personal data be restricted.
Object to processing
Where processing is based on legitimate interests, you may have the right to object to that processing.
Withdraw your consent
Where we process information on the basis of your consent, you may withdraw that consent at any time.
Data portability
Where applicable, you may have the right to receive certain personal data in a structured, commonly used and machine-readable format.
To exercise your rights or ask a question concerning your personal data, please contact:
We may need to verify your identity before processing certain requests.
15. SECURITY OF PERSONAL DATA
ABSL Kosovo takes reasonable organizational and technical measures designed to protect personal data against unauthorized access, disclosure, alteration, loss or misuse.
Access to personal data should be limited to persons who require such access for legitimate organizational purposes.
While we take appropriate measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
16. AUTOMATED DECISION-MAKING
ABSL Kosovo does not intend to make decisions producing significant effects on individuals solely through automated processing or profiling through this website.
If this changes in the future, this Privacy Policy will be updated accordingly.
17. THIRD-PARTY WEBSITES
The ABSL Kosovo website may contain links to websites or online services operated by third parties.
ABSL Kosovo is not responsible for the privacy practices or content of third-party websites. We encourage visitors to review the privacy policies of external websites before providing personal information to them.
18. CHANGES TO THIS PRIVACY POLICY
ABSL Kosovo may update this Privacy Policy periodically to reflect changes in our activities, website functionality, technologies or applicable legal requirements.
The latest version will be published on absl-ks.com.
Where significant changes are made, we may provide additional notice through the website or other appropriate communication channels.
19. CONTACT US
If you have any questions regarding this Privacy Policy or how ABSL Kosovo processes your personal data, or if you would like to exercise your data-protection rights, please contact:
Association of Business Service Leaders Kosovo (ABSL Kosovo)
Email: [email protected]
Website: absl-ks.com
Last updated: August 2026