About ABSL KOSOVO
ABSL Kosovo
ABSL Kosovo is an independent, non-governmental, and non-profit organization dedicated to advancing the growth and competitiveness of Kosovo’s Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO), Shared Service Centers (SSC), and Research and Development (R&D) sectors.
Our Mission
We strive to establish Kosovo as a prominent outsourcing and innovation hub by leveraging our youthful workforce, cost-competitive labor market, and strategic geographical location in the Western Balkans. Our mission aligns with global trends in digital transformation, fostering collaboration among stakeholders to address sector-specific challenges and unlock opportunities.
Our Vision
We envision a future where Kosovo’s business services sector is recognized as a key pillar of the economy, serving as a catalyst for development and leveraging its global network to drive innovation, investment, and growth.
ABSL INTERNATIONAL
ABSL in Europe now comprises of sister organizations operating in Albania, Bosnia and Herzegovina, the Czech Republic, Hungary, Kosovo, Latvia, North Macedonia, Moldova, Poland, Portugal, Romania, Serbia, DACH (Austria, Germany and Switzerland), as well as Australia and New Zealand. In 2024 ABSL has also established its presence in Brussels as well as in Australia and New Zealand. The purpose of ABSL’s international cooperation is to inspire the community of companies in the sector to constantly strive for excellence, and to promote continued growth and strengthening of the sector’s standing in the region.
As a result of robust international cooperation, we are able to learn and benefit from the experience of companies across the region, accelerating the industry’s growth and effectively addressing the challenges it faces. As the largest organization representing the sector in the region, ABSL strives to promote innovative solutions and support new investments that will help the industry grow on an entirely different level.
The main objectives of the Association, on a global scale are:
- To give the Business Services industry a common voice to help shape its environment and destiny;
- To collaborate with the local and national authorities;
- To enhance the industry dialogue and collaboration of stakeholders.
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